Skip to content
DO YOU SHIP TO MY LOCATION?
metaloath can deliver to most parts of the world, we will provide safe and fast delivery of your order.
SHIPPING TIMES
STANDARD: 10-15 business days
Note: These times do not include our 3-5 days order processing time.
Shipping times are to be taken as an estimate only.
metaloath will ship your order out as soon as possible. All in-stock items will be shipped out within 1-3 working days, and pre-sale items will be shipped within 3-40 working days. Please double check the item description for specific shipping estimates on pre-sale items.
*Except custom & special order items
Please allow 1-3 business days to process your order. Once your order is shipped out, you will receive an email containing the tracking number and any other relevant shipping information.
Worldwide delivery times will vary based on location. Most orders should arrive within 5-7 working days of shipment.
*Due to the impacts of COVID-19 on logistics services, your order may experience slight shipment delays*
TRACKING & DELIVERY
- We will send out tracking information to the email address provided once the -order has been shipped.
- Once the package has been handed over for shipment, it immediately becomes the property of the customer. If there are any issues with a package during transportation or customs according to the tracking status, please contact the provided courier to help claim your package or resolve any issues. If this cannot be resolved, please contact us immediately.
- Any period or date for delivery of Goods stated by metaloath is intended as an estimate only and is not a contractual commitment. metaloath will use its best endeavors to meet any estimate delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.
metaloath reserves the right to amend delivery methods without notice.
metaloath does not deliver Orders to Post Office boxes or Parcel Lockers.
If the Customer believes their nominated delivery address will be unattended at the time of delivery, we suggest nominating an address that the Customer knows will be attended during regular business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by the courier) or a card will be left with details as to where the Customer can collect the Goods. At this time the Goods will be deemed delivered (‘Successful Delivery’).
metaloath will not be held responsible for any occurrence that may happen following the Delivery of a Good, including theft or damage if a Good is delivered to an unattended address. All risk in the Goods will remain with the Customer upon Delivery and metaloath will not offer a replacement Good or refund a Customer for any lost or damaged Goods.
RETURNS
LaLuneDuCiel may accept returns, but no later than 14 days from the date of receipt. Please get in touch with us at info@metaloath.com if there are quality, size, or other issues regarding the items.
NOTE:
- Shipping Fee: Customers are responsible for the return shipping cost (including import tax);We will only cover the return shipping cost for quality issues.
- Tax: Customers are responsible for any potential tariffs or customs duties.
- Lost or Delayed Shipments: Metaloathwill not issue refunds for incorrect entry of address details, shipment delays, lost, missing, or stolen parcels handled by shipping carriers or customers.
- Goods Condition: Items must be unwashed, unworn, and in their original purchase condition with no signs of being removed and re-attached.
- Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will initiate the refund and exchange process as soon as possible.
- Original Postage: The customer will not be refunded for the original postage cost unless the garment was faulty or there was a dispatch error by Laluneduciel.
RETURN STEPS:
- Please contact us at info@metaloath.comwith the reason for the return or exchange and details of the items. Our customer service team will response as soon as possible.
- Write down your name and order number on a piece of paper, and include it with the returned items.
- Ship the items to the address provided by our customer service team in the email, and keep the courier receipt.
- Send the tracking number of the parcel to info@metaloath.com after shipping the items.
- Contact us once the items have been delivered, and we will process your return or exchange as soon as possible.
- The refund will be issued to the original payment method. It may take 3-5 business days for the bank to process the refund, so please be patient.
EXCHANGES
We currently do not offer exchanges. If you would like to change an item, please follow the return process, and make a new purchase with the desired item(s).
QUESTIONS
You can always contact us regarding any return questions at info@metaloath.com.
Customer Reviews
When installing the wings in the last step, the nut would fight with the neighboring nut, so we had to ask someone else to help fix the nut and nail, which was very difficult. We hope for improvement
It's pretty. The parts are very delicate, and some accessories will come with an extra spare. The instruction manual is very detailed and the steps are clear. Just refer to it for instructions. Not difficult, beginner friendly. However, the screw is too small, sometimes the fingers cannot hold it and it cannot be pushed up. It is necessary to use tools or find a way to change the angle to try. It's best to prepare a pair of tweezers. The tools provided are quite useful, and the manual specifically explains the usage of the small wrench. The assembly process is not boring. People like me, who easily get things done in just three minutes, can persist in completing them with great enthusiasm. The process of fully dedicating oneself to one thing makes people feel happy! And the finished product looks so beautiful! Very accomplished~Colorful silver butterflies~Finally, let me sigh again - I opened the blind box and found that it happened to be the healing I wanted the most. I feel so lucky!
good-looking!
Cool!! I want to buy another one!! I hope it won't be repeated
You can calm down and recuperate. Every lesson is filled with countless times of rework, haha
Customer Reviews
When installing the wings in the last step, the nut would fight with the neighboring nut, so we had to ask someone else to help fix the nut and nail, which was very difficult. We hope for improvement
It's pretty. The parts are very delicate, and some accessories will come with an extra spare. The instruction manual is very detailed and the steps are clear. Just refer to it for instructions. Not difficult, beginner friendly. However, the screw is too small, sometimes the fingers cannot hold it and it cannot be pushed up. It is necessary to use tools or find a way to change the angle to try. It's best to prepare a pair of tweezers. The tools provided are quite useful, and the manual specifically explains the usage of the small wrench. The assembly process is not boring. People like me, who easily get things done in just three minutes, can persist in completing them with great enthusiasm. The process of fully dedicating oneself to one thing makes people feel happy! And the finished product looks so beautiful! Very accomplished~Colorful silver butterflies~Finally, let me sigh again - I opened the blind box and found that it happened to be the healing I wanted the most. I feel so lucky!
good-looking!
Cool!! I want to buy another one!! I hope it won't be repeated
You can calm down and recuperate. Every lesson is filled with countless times of rework, haha